Frequently asked questions
If you would like to return your order, please email us at info@thirdchapter.ie within 14 days of purchasing. Please note there are no exchange on earrings for hygiene purposes. Please make sure to include all the information requested on the email, such as the order number and the reason for the return. If you have any questions about the return process, please contact our customer service team for assistance. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.
For all international orders, please note that the consumer is responsible for any tax and duty fees on orders required to go through customs. We are unable to pre-calculate this fee for you as the cost is determined by each country’s customs.
If you are having trouble placing your order or want to know time frame for delivery please email info@thirdchapter.ie. We will do everything we can to help you.
Shipping Costs Explained: Everything You Need to Know Before Checkout.
If you want to change your order, please send us an email. We will see what is still possible.
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.
It is our goal to ship all orders within 24 hrs of purchase.* However because some of our jewellery is handmade in house, please allow an additional 2 days to be made. All orders placed after 11 am on Friday are not guaranteed to ship until the following Monday.
Frequently asked questions
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.
Returns & Modifications
Yes, returns are accepted within 14 days of receipt, provided the item is in its original packaging and condition. Refunds will be issued to the original payment method, excluding shipping fees. Earrings, gift cards, vouchers, and sale items are non-returnable unless faulty.
Return shipping costs are the customer’s responsibility for both domestic and international returns. We recommend using tracked shipping to ensure safe delivery, as we can only guarantee receipt of registered returns
Faulty items can be returned within 30 days. Please contact us immediately for assistance.
Yes, all returns must include the original packaging. Failure to do so will result in a €6 charge.
Preorder & Out of Stock Items
Yes, pre-orders are available for most out-of-stock items. An estimated delivery timeline will be provided at checkout.
Yes, we can ship available items immediately and follow up with pre-ordered items for an additional €6. Alternatively, we can wait and ship all items together once your pre-order is ready.
Add additional information about refund policy.
General Policies
No, items purchased on sale or as part of a sample sale are final sale and not eligible for return or exchange.
No, shipping fees are non-refundable, even if an item is returned.
For any inquiries, reach out to us at info@thirdchapter.ie, and our team will respond promptly within business hours.
Jewellery Care
Keep it Dry: Always remove your jewelry before swimming, showering, or engaging in heavy exercise. Exposure to water, chemicals, or sweat can damage the finish over time.
Avoid Harsh Chemicals: Perfumes, lotions, cleaning agents, and hair products can tarnish or dull your jewelry. Apply these before putting on your pieces.
Polish Regularly: Use a soft, non-abrasive cloth to gently clean your jewelry and restore its shine.
- Separate and Secure: Store your jewellery in individual compartments or soft pouches to avoid scratches or tangling.
- Avoid Humidity: Store your pieces in a dry, cool place away from direct sunlight. Consider using silica gel packets to reduce moisture.
- Traveling with Jewellery: Use a travel jewellery case with compartments to keep your pieces safe and organized on the go.
Our jewellery is water-resistant but not waterproof. Prolonged exposure to water—especially saltwater or chlorinated water—can compromise the quality and finish. We recommend removing your pieces before swimming, bathing, or handwashing to maintain their longevity.
Gold Plating: Our gold-plated jewelry is crafted with a layer of high-quality gold over a sterling silver or brass base. While gold plating is beautiful, it requires extra care to maintain its finish. Avoid prolonged exposure to water, chemicals, or friction, and polish gently with a soft cloth to preserve its luster.
Gold Filled: Gold-filled jewelry contains a thick layer of solid gold mechanically bonded to a base metal, such as brass. Unlike gold plating, gold-filled pieces are much more durable and resistant to tarnishing or fading, making them a great long-term investment. With proper care, gold-filled jewelry can last for years without losing its shine. Avoid harsh chemicals and clean with mild soap and water, drying thoroughly afterward.
Sterling Silver: Sterling silver is a timeless material that can naturally tarnish over time. Tarnishing is easy to remove with a polishing cloth, and proper storage in a dry, airtight container will help slow the process. Sterling silver is a great choice for durability and everyday wear.
